Dommie and the Salesman
Nyel looked up as the svelt and well put together lady walked, clicking toward him. And in a look, he figured he had a fat commission check coming for him. He put an ingratiating smile on his face. And composed himself to be polite, soothing, yet vapid. He was about to upsell, bait and switch… whatever it took to get that cheque. And maybe even the best salesman, monthly plaque he’d been working toward since he got here.
Dommie took one look at him and said in her mind “ohoh schmarmy dude, watch out!” She gritted her teeth and put her game face on.
Dommie and Nyel exchanged pleasantries. And he asked how he could be of service. She said, “I’m here to get my phone repaired.”
Nyel took the phone and said, “Well it’s no wonder you’re having issues! This phone is so last century! Does it come with a wall mount?”
Dommie looked at him firmly. “I want my phone fixed and if you won’t do that, I’ll go to your competitor.”
“You could get so many more bells and whistles if you upgraded though. Our new package is every businesswoman’s best friend.” He showed her a pamphlet and there was a shiny new phone for her to see.
“I believe I said I need my current phone repaired.”
“What will you do while it’s away getting repaired? You could take this new phone on trial for a small fee till your phone comes back. But you’ll fall in love with it, I promise. You won’t want your old thing back.”
“No thanks, I have another phone. I’ll use it while you repair this phone. This is all I came for today.”
“We can give you a discount on the new phone, since you’re a loyal customer of ours. There’s a sale on and I am authorized to give you a further 5% off as incentive.”
“No thank you. I want this phone repaired. That is all I want. And if you won’t give me what I asked for, I’ll go to your competitor. Have I made myself clear?”
“Ok so that new phone isn’t your cup of tea. We have this one.” Nyel pulled out another pamphlet and shoved it toward Dommie. She left it on the counter and stared at him, till he coughed and said, “Ma’am I really am trying to help you.”
“No, What you are trying to do is give me anything but what I asked you for. We have two options now. Either we fill out a repair chit, or I go to your competitor and ask them to do the repair work. Which will it be?”
“How about this phone? The colour will match your suit so well!”
Dommie paused and stared at Nyel. “That might be relevant if I wore this suit every day, or even this colour everyday. But I don’t. Would you please find a repair chit? Or am I leaving?”
Dommie started to mentally count backwards from ten, while staring at Nyel. Nyel handed her the chit she asked for. “But ma’am there are so many better options today. Why would you want to keep this old one?”
Dommie started to fill out the chit, ignoring the question. When she was finished, she asked, “Do you have insurance for the price and inconvenience if something happens in shipping or process if you cannot fix it?”
Nyel handed her a card and said, “We do have a warantee you can read here. But you’d get better value with one of these upgrades.”
Dommie took the card and asked, “How long will the repairs take?”
“About a week” Nyel’s face sunk as he realized his hopes were dashed with this customer. “You can call tomorrow and get a better idea after they have seen the phone and figured out the issues.”
Dommie smiled and said “Thank you, I’ll do just that.” She turned and walked out of the store. Leaving Nyel defeated.